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Halton Library Service Resident Feedback


Halton Library service provides a range of services for local people within the libraries and community based services.  Please can you take 5 minutes to answer some questions about library services in Halton.  The results of this questionnaire will help us to gain a better understanding of public opinion.  You do not have to be a current library user to answer this questionnaire.

At the end of this questionnaire you have the opportunity to enter a prize draw to win a £50 Amazon voucher and also to let us know if you wish to receive the library monthly email newsletter.  If you have any questions please contact Trudy Jones: trudy.jones@halton.gov.uk


About you

  Which of the following statements best describes your library usage?  Please include any library service such as; facilities at a library, events, clubs, activities, online and community services  Please X one box only

Using Library Services


  Which Halton libraries or library service do you use?  Please X all boxes that apply  


  Which ONE do you use the most?  Please X one box only  


  How often do you usually visit a library or use online / community services?  Please X one box only  


  Please tell us what you think of the library services that you use? Please X one box only for each service.  If you do not use a service please leave blank.
  Excellent Good Average Poor Very Poor
  Attend activities / events
  Attend clubs, groups, workshops
  Borrow / return books, audiobooks etc
  Community library service
  Home library service
  School visits
  Search for general information
  Study / work in the Library
  Support to find and choose books
  Support for IT
  Use the children's area
  Use the computers available for public use
  Use the photocopier
  Use the WiFi
  Use the meeting rooms
  Use the cafe at Halton Lea Library
  Online catalogue to order or renew books
  Online download of e-books, e-audiobooks
  Online newspapers and magazines
  Online information e.g Ancestry / Theory Test Pro
  Other (please tell us in the box below)

Overall Satisfaction

  Overall how would you rate the library services provided in Halton out of 10? 1 being poor and 10 being excellent  Please X one box only





Do not use library services

  Please tell us why you don't use / have stopped using Halton library services?  Please X all boxes that apply

Getting Involved

  How would you prefer to be informed about library services in Halton?  Please X all boxes that apply


  We hold regular events at Halton libraries.  What type of event would you like to attend?  Please X all boxes that apply




  Which of the following age groups do you belong to?  Please X one box only




Thank you for completing this questionnaire

If you would like to receive the monthly newsletter about the library or enter the prize draw* for a £50 Amazon voucher please provide your contact details below.  

Your details will be kept separate to your answers and will only be used to contact you if you have requested the monthly newsletter / won the prize draw.
*If you are under the age 18 you must have permission from a parent / carer to enter and claim the prize draw.  A cash alternative is not available.  There is only one prize.  
The draw will be made after the closing date and will take place no later than 31st March 2019.  The winner will be chosen by random selection.

If you do not wish to receive the newsletter or enter the prize draw please leave blank and click the 'submit' button below.


  Please use my details to...?  Please X all boxes that apply


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Produced by HBC Customer Intelligence Unit